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We are currently experiencing an issue with our system that is affecting our viewers. Our team is aware of the situation and is actively working to resolve it as quickly as possible.

Thank you for your patience and understanding.
Velox Support Team

New Velox Imaging Support Hours

New Velox Imaging Support Hours

We’ve expanded our technical support coverage by an additional 4 hours, Monday through Friday.

Our updated hours are designed to better support clinics and radiologists working later in the day across all Canadian time zones — so you’re never left alone with an issue when it matters most.

If you need assistance in the evening, please don’t hesitate to reach out — our team is here and ready to help.

Please see the updated support hours schedule below.


Additional Support Details

Live Support Schedule

Core Support Hours

Sundays & Holidays

System Maintenance

Support by Email

-

Emergency Outage Reporting

Phone Is Busy or Not In Service

-
Indications for Use

The device is a web-based digital imaging software system that is designed to transmit radiology images (e.g., ultrasound, X-ray, CT). The device is to be used by radiology clinics and hospitals.

The purpose of the device is to give the healthcare professional the opportunity to view a patient’s examination study from a non-film-based format. The device is commonly referred to as a PACS or Picture Archiving Communication System.

Velox PACS Version 1
Build 1.0.1.7100
SN: VeloxPACS0001
8476314 Canada Inc. d.b.a Velox Imaging
Velox Imaging
#214-1600 Steeles Ave West
Concord, ON L4K 4M2
CANADA
Intended use
The device is a web-based digital imaging software system that is designed to transmit radiology images (e.g., ultrasound, X-ray, CT). The device is to be used by radiology clinics and hospitals.
The purpose of the device is to give the healthcare professional the opportunity to view a patient’s examination study from a non-film-based format. The device is commonly referred to as a PACS or Picture Archiving Communication System.
Velox PACS Version 1
Build 1.0.1.7100
SN: VeloxPACS0001
8476314 Canada Inc. d.b.a Velox Imaging
Indications for Use
Support: 416 699 4125. Velox Help Centre.